Terms and Conditions

The platform is provided by MANTRAL UG (haftungsbeschränkt), Am Lindenbaum 11, 53639 Königswinter, email info@mantral.app.

These Terms and Conditions apply exclusively to entrepreneurs within the meaning of section 14 of the German Civil Code (BGB), legal persons under public law and special funds under public law. Mantral is not intended for consumers.

Deviating terms of the customer apply only if we have expressly agreed to them in text form. Individual agreements, service descriptions and offers take precedence.

An account is required to use the platform. Complete and accurate business information must be provided during registration. The person registering confirms that they are authorized to use the platform for the company stated.

A contract for a free plan is concluded when the account is activated. For paid plans, the contract is concluded upon completion of the checkout process, acceptance of an individual offer or express activation by us. The plan, price, billing interval and material service limits are displayed before the contract is concluded.

Login credentials are personal and must be protected against unauthorized access. The customer must inform us without delay if misuse is suspected.

Mantral is an AI-supported marketing platform for brand, market and advertising analysis, strategic planning and the creation and preparation of marketing content. The specific scope is determined by the plan booked, the service description in the platform and, where applicable, an individual offer.

Metrics, competitor data and publicly available content may be delayed, incomplete or limited by third-party sources. Mantral does not owe any particular marketing, revenue or campaign performance.

Features marked as beta, early access or experimental may be changed, restricted or discontinued. They form a principal contractual obligation only where this has been expressly agreed.

AI-generated analyses, texts, images, recommendations and other results are working drafts. Before publication, the customer must review them in particular for factual accuracy, trademark and competition law, copyright and personality rights, price information, mandatory information and platform-specific advertising rules.

Mantral does not provide legal, tax or business advice. The platform does not replace professional or legal review in individual cases. Approval or publication by the customer remains the customer's responsible decision.

We do not use the customer's inputs, briefs, uploaded content or results to train AI foundation models, and we pass them to AI providers only to execute the specific request. AI results may resemble results generated for other users; uniqueness or eligibility for trademark protection is not owed.

The customer may process only content, data, trademarks, products and accounts for which they hold the necessary rights, permissions and legal bases. The customer may not upload or cause to be generated any content that is unlawful, discriminatory, deceptive, dangerous to security or infringes third-party rights.

Special categories of personal data, login credentials, payment data or other highly sensitive information must not be submitted in prompts or uploads unless this is expressly provided for and necessary.

Prohibited activities include, in particular, automated attempts to overload the platform, circumvention of limits and security measures, unauthorized reverse engineering and sharing accounts outside the agreed team.

When publishing via connected advertising and social platforms, the customer remains the sole advertiser and contracting party of the platform. The customer complies with the platform's policies, in particular Meta's Advertising Standards, community rules and labelling requirements, as well as statutory rules on labelling AI-generated content where applicable.

The customer retains their rights in content provided. For the term of the contract, the customer grants us the necessary non-exclusive rights to use that content for operation, analysis, editing, backup and output within the commissioned functions.

For legally protectable results generated specifically for the customer, the customer receives, after full payment, a transferable right of use for its own business purposes without limitation in time or territory, insofar as we can validly grant those rights. Third-party rights, license terms of incorporated sources and statutory restrictions remain unaffected.

Mantral software, user interfaces, models, templates, system prompts, data structures, methods and general know-how remain with us or our licensors.

Optional integrations with advertising, store, newsletter, payment or publishing platforms require a valid customer account with the respective provider. The third party's terms and availability also apply to its services.

The customer determines which accounts are connected and which actions are performed. Where a workflow initially creates objects as drafts or in a paused state, final activation remains the customer's responsibility. Changes to interfaces or restrictions imposed by third parties are beyond our control.

Advertising budgets are billed exclusively through the customer's ad account with the respective provider; Mantral never collects media budgets. Newly created ads are set up in paused state unless the customer chooses otherwise. We assume no responsibility for suspensions, rejections or reach decisions of the third-party provider.

Certain production and AI functions consume credits. The applicable credit costs are shown in the platform or on the pricing page. Plan limits may relate to brands, products, team members, competitors, refreshes and other capacities.

Credits are an internal usage budget, not a means of payment, and cannot be paid out or transferred between independent accounts. Included, additional and beta credits may have different validity periods; the information shown on purchase or activation governs. Credits charged for technically failed operations are refunded in accordance with the rules described in the platform.

Unused included credits of a billing period are not refunded in cash. Purchased add-on credits are valid for the period stated at purchase, but at least until the end of the contract. On termination there is no claim to a payout of unused credits.

All prices are intended for business customers and exclude taxes unless expressly stated otherwise. Applicable taxes are calculated at checkout where required by law. Subscription fees are due at the start of each billing period.

Payments are processed through Stripe or the payment method specified in the offer. The customer must keep billing and payment details up to date. In the event of late payment, we may reasonably restrict paid functions after prior notice, insofar as this is proportionate.

We may adjust prices with effect for future billing periods, in particular where the costs of the AI, data and infrastructure providers we use change. We announce price changes in text form at least 30 days before they take effect. In that case the customer may terminate as of the effective date; we point this out in the announcement.

Paid monthly plans run for one billing period and renew for one further period unless terminated before the end of that period. Different terms may be specified in checkout or an individual offer.

Termination may be declared through the account or billing function provided, or in text form to info@mantral.app. The right to terminate for good cause remains unaffected.

Access to functions may be restricted after the contract ends. The customer should export required content beforehand. Statutory retention obligations and the provisions of the Privacy Policy remain unaffected.

After the contract ends we keep the account available in read-only mode for 30 days for export, unless it was suspended for abuse. We then delete account and project data within 90 days; documents subject to statutory retention remain stored in a blocked state. We may close free accounts that have not been used for more than 12 months after prior notice with a 30-day period.

We operate the platform with the level of care customary in the industry. Maintenance, security updates, disruptions to networks and third-party providers, and events beyond our control may temporarily restrict availability.

We may further develop functions provided that the agreed contractual purpose and material core services are preserved. We will give timely notice of material adverse changes to paid services. If a change is unreasonable for the customer, the customer may terminate with effect from the time of the change.

We are liable without limitation for intent and gross negligence, injury to life, limb or health, under the German Product Liability Act and to the extent of guarantees expressly assumed.

In the event of a slightly negligent breach of material contractual obligations, liability is limited to the damage typical of the contract and foreseeable when the contract was concluded. Material contractual obligations are those whose fulfillment is essential for proper performance of the contract and on whose compliance the contracting party may regularly rely. Otherwise, liability for slight negligence is excluded.

The above limitations also apply for the benefit of our legal representatives, employees and vicarious agents. Statutory rules on the burden of proof remain unaffected.

Both parties must keep business information of the other party that is identifiable as confidential confidential and use it only to perform the contract. Statutory disclosure obligations remain unaffected.

Information on the processing of personal data is available in our privacy policy, including the list of our sub-processors. Where Mantral processes personal data on behalf of the customer, we provide a data processing agreement under Art. 28 GDPR as a template for download in the platform (Settings → Legal) and conclude it countersigned on request; it becomes part of the contract.

We may name the customer with company name and logo as a reference on our website and in presentations. The customer may object at any time in text form; we then remove the reference within a reasonable period. We publish statements about the customer's results or campaigns only with separate consent.

We may amend these terms with effect for the future where this is necessary for legal, technical or economic reasons and does not unreasonably disadvantage the customer. We announce changes in text form at least six weeks before they take effect.

If the customer does not object within six weeks of receiving the notice, the amended terms are deemed accepted. We point out this consequence and the right to object in the notice. If the customer objects, we may terminate the contract with ordinary notice as of the effective date of the change. Changes to the main contractual obligations or the price are not covered by this clause.

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal person under public law or a special fund under public law, our registered office is the exclusive place of jurisdiction for disputes arising from the contractual relationship.

Contract amendments and ancillary agreements should be documented in text form. Individual agreements remain unaffected. If any provision is invalid, the validity of the remaining provisions remains unaffected; the statutory provision takes its place.

Our offering is intended exclusively for entrepreneurs. Irrespective of this, we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.